Contact
Customer orientation and customer proximity have a particularly high priority for us - even or especially after the commissioning of production installations. To ensure that you are always on the safe side, our own teams and a network of certified service partners throughout Germany are at your disposal. They ensure that your concerns are dealt with as quickly as possible so that you can concentrate fully on the production of your goods.
If you would like to contact us through an online request, please use our service form.
You can contact our service hotline from Monday to Friday between 8 am (CET) and 6 pm (CET), Saturday from 8 am (CET) to 1 pm (CET).
Back office
Oliver Focht
(Service Manager)
Phone: +49 (0)2932/481-99
Fax.: +49 (0)2932/481-65
National service hotline:
+49 (0)171/4786684
Email: o.focht@bastra.de
Nico Melenhorst
(Service - Technical Support)
Phone: +49 (0)2932/481-99
Fax.: +49 (0)2932/481-65
International service hotline:
+49 (0)160/90411632
Email: n.melenhorst@bastra.de
Stephanie Franke
(Service)
Phone: +49 (0)2932/481-99
Fax.: +49 (0)2932/481-65
Email: s.franke@bastra.de
Jens Freiburg
(Service - Technical Support)
Phone: +49 (0)2932/481-99
Fax.: +49 (0)2932/481-65
Email: j.freiburg@bastra.de